"That's a new way of lookin' at it." He's not being sarcastic. It's clear to him that prison guards view their charges as being something less than human.

"Yeah. People really think we'll just roll over since we can't go to the police for help." He shrugs. "You hafta crack a few heads every so often to keep things runnin' smoothly." That's probably not the best thing to say to someone in law enforcement...